My scholarly interests are in ways people talk in everyday situations that shape who they are and how they regard others. I am particularly interested in situations when such talk is challenging for the interactants. My research has examined topics of religious talk in crisis negotiation, 911 emergency telephone calls, social interaction in psychic readings, patient/provider relationships, and social support among friends.

Education: Ph.D. – University of Colorado, Boulder; M.A. – University of Dayton, OH; B.S. – University of Dayton, OH